Local property management across Quintana Roo — maintenance, climate-aware operations, vendor oversight, compliance, and clear monthly owner reporting.
Riviera Maya team · Response within 24 hours
Quintana Roo property owners come to us with different goals — long-term tenants, short-term guests, or both. We run all three with the same accountable operations. Pick the model that matches your strategy, or talk to us if you're not sure.
For long-term and hybrid rentals
Tenant screening, lease drafting, residential operations, and full property care for owners renting on 6+ month terms. Also covers mixed portfolios where some properties run short-term and others long.
For multi-platform short-term rentals
Multi-channel listings across Airbnb, Vrbo, Booking.com, and Expedia. Dynamic pricing, guest communications, turnovers, and revenue optimization for owners running short-term across multiple platforms.
View service →For Airbnb-focused owners
Airbnb Superhost-tier listing optimization, photography, dynamic pricing, and guest workflows for owners whose primary or sole platform is Airbnb.
View service →Five answers most owners want before they spend more than 30 seconds on a property-management page. Real numbers, no fluff.
Just three things on day one: a copy of your property documents (escritura or fideicomiso), a way for our team to access the unit (key handover or smart lock), and 6 to 8 photos so we can begin the listing build. Anything else — HOA bylaws, current utility accounts, existing reservations — we can collect after the first call.
Founder-led and based in Playa del Carmen, not a remote call center. Local team across all 8 Quintana Roo markets. Real owner reviews on Google with the founder's name attached. Monthly bilingual reporting with photo and receipt documentation — you should never wonder where a number came from.
Renting on 6+ month leases with a stable tenant: stay on Property Management. Renting nightly across Airbnb, Vrbo, Booking, and Expedia at once: Vacation Rental Management. Airbnb-only with Superhost-tier listing care: Airbnb Management. Mixed use through the year: hybrid sits inside Property Management.
Every property gets the four-pillar Property Promise: operations (preventive maintenance, vendor oversight, climate-aware coastal upkeep), tenant/guest lifecycle (screening, communications, turnovers), marketing/listings (photography and channel-ready listings), and compliance/reporting (RETUR-Q, hospedaje tax, monthly bilingual statements). $125/month base; revenue share by model.
Use the form on this page (response within 24 hours, lands directly with the founder). Or WhatsApp Chris during Mexican working hours (Mon–Sat ~7am–10pm CT) for a same-hour reply. Or visit our Playa del Carmen office at Calle 34 Nte 103, Zazil-ha. Bilingual EN/ES across every channel.
Property management isn't a transaction — it's an operating layer over your asset. Here's where we focus when we take on a property, audit a manager, or rebuild operations on a property that's drifted. Three places where good property management looks different from bad property management.
Most property issues in Playa del Carmen, Tulum, and Cozumel start small and get expensive when nobody local is watching. Salt-air corrosion, condensate-line clogs, slow leaks, vendor no-shows, HOA notices in Spanish — the absentee owner sees these in a monthly report after the bill arrives. The manager who walks the property weekly sees them when they cost $50 to fix, not $5,000.
Every property gets a local lead. Every escalation has a real person on it within hours, not days.
Coastal Quintana Roo runs hot, humid, and salty. The properties that hold their value are the ones where AC filters get changed before the system labors, dehumidifiers run in the rooms that need them, and CFE electricity bills get watched before the owner gets shifted into the punitive DAC tariff. Reactive maintenance is twice as expensive — and it shows up in the asset's condition over years.
Preventive work happens on schedule. The owner sees it on the monthly report — not as an emergency invoice.
Most owners switching to PlayaStays say the same thing: their previous manager's reporting was either too vague to act on, missing expenses, or so opaque they couldn't reconcile gross revenue against the deposit that hit their bank. A good monthly statement has a structured format, traceable line items, photo and receipt documentation, and bilingual EN/ES so both you and your accountant can read it.
You should never have to ask why a number changed. Reporting that opaque is an operational red flag.
Every PlayaStays property gets the same accountable operations across four pillars — whether you want to rent your property long-term, short-term, or as a hybrid. The Promise is the framework we adhere to for every owner, every property, $125/month.
The day-to-day work that keeps your asset functioning in a coastal climate.
From inquiry to move-out, we handle the people side.
Strong listings on the right platforms for your strategy.
The boring work that protects your asset and your peace of mind.
Founder · PlayaStays
Hi, I'm Chris — founder of PlayaStays. I personally oversee how we onboard owners and operate properties across the Riviera Maya. Every Promise commitment, every report, every vendor relationship runs through our local team. If you're considering us to manage your property, I'd like to hear about it directly.
Most owners are running with us inside 30 days. Here’s the path from first call to monthly reporting.
For owners who want to elevate the guest experience and unlock more revenue.
Each service is a custom quote based on your property’s size and existing infrastructure. Contact us for a walk-through.
Most property managers send a payout figure and call it a report. PlayaStays sends an operating snapshot — every month, every owner, no exceptions.
Eight pages, delivered by the 5th business day each month — alongside your invoice and Wise transfer.
See a sample report →“PlayaStays has managed our condo in Playa del Carmen for over a year. Communication is constant, the property is always immaculate when we visit, and our income has grown steadily. Highly recommend Chris and the team.”
Sarah M., Playa del Carmen owner — ★★★★★Google · Read full review
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No. Property management is the broad ownership layer—maintenance, strategy across rental models, reporting, and vendors. Airbnb management focuses on short-term listing performance and guest operations. Many owners use both.
Our property management services cover these markets in Quintana Roo:
If your property is in an adjacent or emerging area, ask—we’ll be direct about coverage and timelines.
See management pricing for fee orientation. Final scope is quoted after property review.
Yes. We help owners switch property management companies regularly. As an owner, you can change your property manager at any time—we coordinate the handover, including booking calendar transitions, vendor relationships, and access credentials. Most switches from another property management company complete within about 30 days.
Both. Some owners prefer the higher revenue of vacation rental management; others prefer the stability of long-term leases (3–12 months). Many use a hybrid: vacation in high season and long-term in low season. We help you choose based on your property and goals.
Monthly reports include income, expenses, occupancy, and any property issues. Direct deposits arrive monthly. Owners on our PRO tier get on-demand reporting through their owner portal.
We review HOA bylaws before taking on a property. Many Quintana Roo HOAs set rules on minimum stays or rental platforms. We work within those rules and flag conflicts upfront—no surprises.
For short-term vacation rentals, owners typically need a tourist tax setup, and depending on your structure, an RFC. We help foreign owners coordinate with their Mexican accountant. We don’t provide tax advice, but we can point you to professionals who do.
“We had a rough experience with another manager before PlayaStays. Chris is direct, transparent, and actually cares. Our reports are detailed and the team handles every issue without us getting involved.”
Michael R., Tulum owner — ★★★★★Yelp · Read full review
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Read article →AC, plumbing, mold, electrical — every issue logs photos, dates, costs, and technician notes. You get the complete property history in your owner portal, not just a line item on the monthly statement.
See how we document maintenance →
