Most property managers send a payout figure and call it a report. PlayaStays sends an operating snapshot — every month, every owner, no exceptions. Eight pages, delivered by the 5th business day, alongside your invoice and Wise transfer.
Gross revenue, nights booked, occupancy, and average review score for the month — with a side-by-side comparison to the prior month so you can see direction at a glance. The first page is a 30-second read; everything else is the explanation behind the numbers.
A short, plain-English read on the month. Strong review streaks, occupancy ahead of seasonal pattern, on-time tax filings, no guest service issues — those go in "what went well." AC units serviced multiple times, building elevator out for several days, linen quality starting to show wear — those go in "what needs watching" so nothing turns into a surprise next month.
Pulled out into its own callout so it never gets buried. Anything that needs your decision this month — replacement quotes, vendor proposals, scheduling questions — is consolidated into one block with page references so you can reply in one shot instead of digging through eight pages.
Full line-item detail: gross revenue per platform (Airbnb / VRBO / Booking / direct), platform fees, hospedaje tax, cleaning fees, supplies, repairs, building HOA, our management fee + Property Care fee, and net payout. No mystery deductions, no rounded numbers. The figure that matches your Wise transfer is the same figure you can trace back through the report.
Every confirmed reservation for the month, plus a forward-pace view of what's on the calendar for the next 90 days against last year's same window. Helps owners see soft patches early — sometimes that triggers a pricing strategy conversation, sometimes it just confirms seasonal normality.
Every review left this month with the rating, plus a quick theme readout — what guests are consistently noticing about your property, both compliments and complaints. Useful when small repeated comments ("the mattress was firm," "the espresso machine was confusing") signal a real fix vs. a one-off taste preference.
Three columns. Completed (with vendor + cost). Pending (waiting on a part, owner approval, or weather). Recommended (preventative items the team is flagging based on what they're seeing on the ground). Recommendations include rough cost estimates so you can prioritize.
Building-side things owners should know — fee changes, scheduled assessments, board decisions, area improvements, security incidents in the building. Then a personal closing note from Chris on how the month actually felt operationally. Not boilerplate, not auto-generated marketing copy — a real founder's read on a real property.
Most owners we talk to have spent years getting a one-line monthly email — "your payout is $X, see attached." That doesn’t tell you whether your property is in good shape, whether the next quarter looks soft, whether a vendor relationship is going sideways, or whether there’s a building issue you should be aware of. We built this report so you can actually run your asset from a thousand miles away — with the same operating visibility you’d have if you walked through the property yourself once a month.