About PlayaStays

Local, reliable property management in Playa del Carmen — for owners who need peace of mind

We help owners who are not on the ground every day: clear updates, practical operations, and someone local who can walk the property, coordinate vendors, and respond when the unexpected happens — across Playa del Carmen, the Riviera Maya, and Quintana Roo.

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Why PlayaStays exists

Ownership should feel like an asset — not a second job

Many owners love Playa del Carmen and the Riviera Maya — but distance, time zones, and coastal wear-and-tear make “hands-off” ownership harder than it sounds. Small issues become expensive when nobody local is watching.

PlayaStays exists to give foreign and absentee owners a dependable local layer: oversight you can trust, communication you can actually use, and operations that match how you want to use the property — short-term stays, longer bookings, or a thoughtful hybrid — without you having to manage every detail from abroad.

What makes us different

Local presence, practical execution

  • We operate where your property is. Local walk-throughs, vendor coordination, and real-time problem-solving beat remote guesswork — especially in a coastal market with humidity, salt air, pools, and HOAs.
  • Strategy that fits your goals. We help you think through short-term, longer-term, and hybrid approaches so the plan matches your risk tolerance, cash-flow needs, and how often you use the home.
  • Owner visibility. You get structured updates and reporting so you know what happened, what it cost, and what comes next — without having to chase people across time zones.
  • Coordination, not chaos. Maintenance, cleaning schedules, and HOA or building logistics are handled as part of a clear operating rhythm — so guests and residents experience consistency, and small issues are caught early.
  • Compliance-minded operations. We work in a way that respects community rules and platform requirements; specifics depend on your building, municipality, and channels — we’ll be direct about what applies to your situation rather than making blanket promises.
Who we serve

Built for owners who need structure and communication

  • Absentee owners who need a reliable local partner
  • Second-home owners who visit sometimes — but can’t run operations from the airport
  • Condo investors who want professional oversight and clear reporting
  • Villa and single-family owners who need vendor depth and higher-touch coordination
  • Owners who value responsiveness, transparency, and a long-term working relationship
Founder

About our founder

Chris founded PlayaStays with a clear focus: owner experience, disciplined systems, and management quality rooted in the day-to-day reality of Playa del Carmen and the Riviera Maya. He has been using Airbnb since 2012, and years of travel and living across markets inform how we design communication, guest experience, and local execution.

You won’t see a wall of fake bios here. Day-to-day work is handled by our local operations team in Playa del Carmen — the same people coordinating vendors, turnovers, and guest communication so owners get consistency, not promises on a slide deck.

Office: Calle 34 Nte 103, Zazil-ha, 77720 Playa del Carmen, Q.R., Mexico · +52 984 242 0434 · Chris@PlayaStays.com

Substack: Essays on owning and operating rentals in Quintana Roo — Subscribe on Substack →

How we work with owners

Values that match serious ownership

  • Transparency. Clear expectations, documented decisions, and reporting you can rely on.
  • Responsiveness. When something needs attention, you’re not left guessing whether anyone saw the message.
  • Operational discipline. We prioritize sustainable processes — for your property, your guests, and your reputation in the building or community.
  • Long-term partnership. We’re built for owners who want a stable manager relationship — not a revolving door of vendors and excuses.
  • Protecting asset value. Good management is preventative: maintenance, presentation, and guest experience all affect long-term resale and rental performance.
What owners get from strong local management

Less stress. Fewer surprises.

  • Fewer emergency trips caused by small problems that went unnoticed
  • Better guest and neighbor outcomes when turnovers and standards stay consistent
  • Clearer picture of revenue, costs, and property condition over time
  • Confidence that someone local is accountable — not an inbox abroad
About PlayaStays

What owners ask before they reach out

Three differences. Local team: we operate on the ground in Playa del Carmen and across the eight Quintana Roo markets we cover, not from a U.S. call center. Founder-direct access: every owner can reach our founder directly — no queue, no account-manager rotation. Honest fee model: 10% LT / 15% ST + $125/mo Property Care fee, no hidden tier upsells, no long contracts.

Founder-led and built to scale. We manage roughly 200 properties across 8 Quintana Roo cities (Playa del Carmen, Tulum, Puerto Morelos, Akumal, Xpu-Ha, Cozumel, Isla Mujeres, Chetumal). Local coordinators handle vendors, turnovers, and on-site issues in every market. Bilingual EN/ES across the team. Office in Zazil-ha, Playa del Carmen. The same operating standards apply whether you bring us one unit or twenty.

Owners who want a single accountable local partner — not a rotating cast of remote coordinators. Foreign and absentee owners who need real on-the-ground execution. Owners running short-term, long-term, or hybrid strategies who want consistent operating standards across the model. Investors who care about asset longevity, not just this quarter's number.

Request a free estimate, schedule a consultation, or WhatsApp us directly — all three land with the team within hours. There's no commitment to talking. Many owners come to us already comparing managers; we welcome those conversations and stay direct about whether we're the right fit.

Tell us about your property

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