Property Management Pricing in Playa del Carmen & the Riviera Maya

Every plan includes a $125/mo Property Care fee. On top of that, Core is 10% of long-term lease revenue when a tenant is in place; PLUS+ is 15% of short-term rental revenue; PRO is custom for portfolios. There are no setup fees and no long-term contracts.

The fee applies to gross revenue — that is, what the guest pays before cleaning fees or other costs are deducted. This keeps the structure simple and fully transparent.

The $125/mo Property Care fee includes monthly property inspection, utility & condo fee management, restocking household essentials (paper products, hand and bath soap, and other consumables for turn-key guest readiness), 24/7 emergency line, local key & access management, and vendor coordination. The percentage on rental revenue covers active management — listing, pricing, guest communication, photography, cleaning coordination, and reporting.

Cleaning and maintenance are billed separately — the owner or the guest covers them, depending on the situation and how the stay is set up. What we do include is restocking household essentials: paper products, hand and bath soap, and other consumables that keep the home turn-key for guests and support strong reviews.

For most owners, yes. Self-managed listings typically book 60–70% as much revenue as professionally managed ones because of inconsistent guest response, undertuned pricing, and lower review velocity. Beyond revenue, the time cost is significant — guests message at every hour, issues happen, and turnovers don't pause for vacations. PlayaStays exists to take that off your plate.

No long-term contracts. You can pause or cancel the service with 30 days' notice. No exit fee is charged. Our incentive is that you stay because you're happy, not because you're locked in.

Yes. If you started on Core for property care and decide to start short-term renting, we'll move you to PLUS+. The reverse also works — if you stop short-term renting and want long-term tenants, you can drop to Core. We don't lock owners into tiers that don't fit their use anymore.

Property management companies in the Riviera Maya typically charge 15–35% of revenue with monthly fees on top, often locked into multi-year contracts. PlayaStays charges 10% on long-term lease revenue, 15% on short-term rentals, plus a flat $125/mo Property Care fee — with no long-term contract. Plus a real local team, in-house photographers, and bilingual support — not a call center.

Not just 'list the property.' It's local on-the-ground operations: 24/7 guest communication and check-in coordination (smart-lock, lockbox, ID verification), professional turnovers with documented checklist and photo log, AC servicing on a quarterly cadence plus dehumidifier programs for coastal humidity, CFE electricity oversight to flag DAC tariff reclassification, Spanish-language HOA and building liaison, hospedaje (6%) remittance and RETUR-Q handoff, dynamic pricing tuned to local events, and a monthly bilingual EN/ES owner statement with consistent format (gross revenue → channel fees → expenses → net payout, occupancy, ADR, hospedaje broken out as a separate line). If your current manager isn't doing those things, they're running a remote listing — not managing a property.

Because the operational scope is uniform. A property in Cozumel or Chetumal gets the same AC program, the same turnover cadence, the same bilingual monthly statement, and the same local oversight as one in Playa del Carmen. What changes between markets is the achievable ADR and occupancy — we model that during onboarding using current comparables from your city. The fee covers the work, not the zip code.