Guest support

Message the host or co-host through the platform first, note timing + photos if visible leaks, and escalate per Airbnb support if response stalls — parallel-call building admin if it looks building-wide.

Don't sit in a 32°C/90°F unit waiting for a callback. Try the 60-second checklist (remote batteries · breaker reset · drain unblock), then message your host with photo/video so a technician is dispatched within hours, not days.

Could be unit plumbing, building pumps/tanks/cisterns, or municipal supply — not always “host ignoring you,” but it needs fast coordination.