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PlayaStays
The PlayaStays Owner Portal
Your property,
always in view.
Income, bookings, statements, fresh photos after every clean, and a portal that answers your questions — owning on the Riviera Maya, without the guesswork.
portal.playastays.com
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Your owner dashboard
real portal screenshot drops in here
Why it exists
Owning a home you can't see every day shouldn't mean flying blind. The PlayaStays Owner Portal is a living window into your property — what it's earning, what's booked, how it's being cared for — so you're never waiting on an email to know how your place is doing.
portal.playastays.com/start
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Start Here · guided onboarding
the 8-step checklist
Onboarding
A welcome that feels like a product — not paperwork.
From day one you're guided, not buried. A short welcome from Chris, then a clear checklist that walks your place from sign-up to live — you always know exactly what's next.
- A personal welcome video, then a step-by-step path
- Sign your documents right in the portal
- Watch real progress all the way to "Live"
portal.playastays.com
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Dashboard · revenue & bookings
income, occupancy, what's next
Your dashboard
Everything about your place, at a glance.
Revenue this month and year-to-date, your next payout, occupancy, and what's booked next — the whole picture the moment you log in. No spreadsheets, no waiting.
- Revenue, payout-to-date & your next payout
- Occupancy and upcoming reservations
- One clear view, kept up to date
portal.playastays.com/statements
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Monthly statement + summary
revenue − fees = payout
Statements & payouts
Statements you can actually read.
Each month: revenue, fees, and pass-through costs, netted to your payout — plus a plain-language summary of how your place did, and a personal note from Chris. No black boxes.
- Revenue − fees − costs = your payout
- A plain-English summary of the month
- Downloadable — with a note from Chris
portal.playastays.com/property
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My Property · post-clean photos
fresh photos every turnover
Your property
See your home cared for — after every clean.
After each turnover, fresh photos land in your portal. When you're far away, that's reassurance you can't get anywhere else — your place, looking exactly as it should.
- Post-clean photos after every turnover
- Your codes, wifi & details always on hand
- The single biggest peace-of-mind feature
The PlayaStays promise
No black boxes. No chasing answers. Just your property — in view, all the time.
portal.playastays.com/maintenance
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Maintenance & improvements log
issues, fixes & pass-through costs
Maintenance & care
Every fix and improvement, documented.
Open and resolved issues, plus the things we add to your home — each with photos and any pass-through cost, all flowing onto your statement. Nothing happens off the books.
- Issues tracked from open to resolved
- Improvements logged with photos
- Costs flow straight onto your statement
portal.playastays.com/calendar
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Owner calendar blocks
block your own stays
Your calendar
Coming to town? Block your dates.
Use the home yourself or lend it to friends — block the dates in a tap. They come off availability automatically, and the team is notified to prep the home for you.
- Block your own stays in seconds
- Automatically removed from availability
- Triggers prep on our side
portal.playastays.com/assistant
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Owner copilot · ask anything
answers from your own data
Owner copilot
Ask your portal anything.
"How did my place do last month?" "When's my next payout?" "What maintenance happened this quarter?" Your portal answers in plain language, drawn from your own numbers — any time, day or night.
- 24/7, in plain language
- Answers from your real, live numbers
- Bilingual — English or Spanish
And a few more things
Built for owning from anywhere.
Documents in one place
Your signed agreement, statements, receipts, and property documents — organized and downloadable, always.
Mobile & bilingual
Check in from your phone, anywhere in the world — in English or Spanish, whenever you want a look.
Everything, in one portal
Your whole property, organized.
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DashboardIncome, occupancy & what's next
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Statements & payoutsMonthly, with a plain-language summary
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My PropertyPost-clean photos & your details
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Maintenance logIssues, fixes & improvements
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Calendar blocksReserve the home for yourself
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DocumentsAgreement, statements & receipts
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Owner copilotAsk anything, any time
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Guided onboardingFrom welcome to "Live"
Where it fits
The portal is how you see the work.
PlayaStays handles every layer — listing and pricing, guest support, cleaning and maintenance, and full Quintana Roo compliance. The Owner Portal is where all of that becomes visible to you, with transparent fees and monthly direct deposits.
15% nightly10% long-term$125/mo property careNo setup fees · no lock-in
See it for yourself
See your property, the PlayaStays way.
A living window into your home on the Riviera Maya.
Talk to us about your property PlayaStays