Guests messaging at all hours
Three timezones, midnight check-ins, and a phone that never stops buzzing.
✦ Playa del Carmen's #1 Property Manager
Maximize your rental income in paradise
Full-service rental management in Playa del Carmen — vacation, lease, or somewhere in between. We run operations, you collect the revenue.
List your property where guests are already searching
- Airbnb
- VRBO
- Booking.com
- Expedia
Stop managing. Start owning.
Vacation rental ownership in the Riviera Maya isn't supposed to feel like a second job.
Cleaning and maintenance issues
Last-minute turnovers, broken AC units, and vendors who don't show up.
Pricing uncertainty
Empty weeks in low season, leaving money on the table in high season.
No clear view of your numbers
Confusing reports, unclear deposits, and never knowing how the property is really performing.
PlayaStays handles the daily work — so you can own with confidence, from anywhere.
Which rental model fits your property?
We run all three. Pick the one that matches how your unit earns — or talk to us if you're not sure yet.
Long-term tenants
Property management
A renter signs a lease — you collect monthly income with minimal turnover. Best when you live abroad and want predictable, hands-off cash flow on a Quintana Roo property.
See long-term management
Vacation guests
Vacation rental management
Multi-channel: Airbnb, Vrbo, Booking.com, Expedia at once. Higher revenue ceiling, full hospitality operation. Best when your unit is short-term-friendly and you want maximum exposure.
See vacation rental management
Airbnb only
Airbnb management
Listing built and run to Superhost standards on Airbnb specifically — photos, copy, dynamic pricing, guest comms, turnovers. Best when Airbnb is your primary channel.
See Airbnb managementNot sure which fits?Talk to a local manager →
Considering an exit instead?See sell vs. rent options →
Just looking as a guest?Browse vacation rentals →
Hi, I'm Chris — founder of PlayaStays.
I built PlayaStays after years of seeing the same problem repeat across the Riviera Maya — owners trusting their properties to managers who under-communicate and under-deliver. We're a founder-led operating company based in Quintana Roo with local teams running every one of the eight markets we cover — built to handle a single unit or a portfolio with the same standards. If you own a property here, I'd like to help you think it through.
We do the boring parts. You keep the income.
From listing to clean-up. From pricing to legal compliance. PlayaStays handles every layer of rental management in Playa del Carmen, Tulum, and across Quintana Roo.
Multi-channel listing
Listings on Airbnb, VRBO, Booking.com, and direct — synced calendars across every platform.
Dynamic pricing
Real-time algorithms adjust your rate based on local demand and competition.
24/7 bilingual support
Every guest enquiry answered in under 5 minutes. Screening and reviews included.
In-house cleaning
Hotel-standard cleaning team plus vetted local maintenance partners.
Owner portal
Real-time dashboard for income, bookings, and expenses. Monthly direct deposits.
Legal compliance
Tourist RFC, local licenses, and tax filing managed end-to-end. Full Quintana Roo compliance.
Enhancement services
Beyond the base management plan
Optional services on top of any management plan: pool care, hurricane prep, smart home, interior styling. Designed to lift revenue and protect the asset.
Owner testimonial
“Chris is approachable, professional, and communicates in a clear and straightforward manner. I highly recommend them as property managers for anyone looking to rent a condo or house in Playa del Carmen.”
Peter Langelaar — Playa del Carmen — Google review
Three steps to hands-off.
From first conversation to handed-off operations — three steps, no commitment to start.
Request your free estimate
Tell us about your property, location, and goals. Five minutes, no commitment.
We review your rental potential
We look at seasonality, guest demand, pricing strategy, and platform mix — then share an honest revenue projection.
PlayaStays handles the rest
From listings and guest support to cleaning, maintenance, owner reporting, and monthly payouts.
Owners earn meaningfully more with PlayaStays than self-managing.
Professionally managed properties consistently outperform self-managed across our markets — talk to us about your specific numbers.
8 markets
Local coverage from Playa del Carmen to Isla Mujeres
EN + ES
Smooth communication with owners, guests, and vendors
24/7
Emergency support when guests need help
4.97★
Better stays earn better reviews
Local expertise across all of Quintana Roo's most valuable rental markets
Eight cities. One operating team. The same standards in every market.
Playa del Carmen
The hub of the Riviera Maya
Tulum
Eco-luxury and bohemian beach
Akumal
Turtle bay and reef-front living
Puerto Morelos
Reef-adjacent and quietly beautiful
Xpu-Ha
Boutique beach villas
Chetumal
Capital of Quintana Roo
Isla Mujeres
Island life on Mexico's Caribbean
Cozumel
World-class diving and cruise market
FAQ
What owners ask us most
Property management is built for long-term tenants and hybrid owners who need maintenance, compliance, tenant coordination, and reporting even when the home is not on nightly channels. Airbnb management is our channel-specific track for owners who want listing optimization, Superhost-level guest operations, and pricing velocity on Airbnb first. If you are multi-channel (Vrbo, Booking, direct), we route you to vacation rental management. We will tell you honestly which track matches your condo and your goals.
Eight cities across Quintana Roo: Playa del Carmen (our largest market), Tulum, Akumal, Puerto Morelos, Xpu-Ha, Cozumel, Isla Mujeres, and Chetumal. Local team on the ground, regional vendor network, consistent operating standards.
10% of gross revenue for long-term programs, 15% for short-term, plus a $125/month Property Care base fee. The fee structure is the same in every market we serve; what changes is achievable ADR and seasonality, not hidden surcharges. See the full pricing page →
Yes. Most of our owners are international. Coastal property is typically held in a fideicomiso or a Mexican corporation — both are routine for us. We deliver monthly statements your Mexican accountant can file against, with clear hospedaje and channel-fee lines when short-term applies, and documentation your U.S. or Canadian CPA can reconcile.
We treat Airbnb as an operating system: dynamic pricing bands tuned to local demand, photo and amenity hygiene, disciplined guest messaging, turnover QA, review follow-up, and maintenance triage before small issues hurt ratings. Founder-led oversight means escalations hit someone who owns the outcome — not an offshore tier-1 queue.
It depends on your cash-flow goals, HOA rules, and how often you personally use the home. Long-term emphasizes predictable occupancy; Airbnb can lift gross revenue but concentrates operational intensity. PlayaStays runs both models, and owners pivot as life or investment thesis changes — no long contracts locking you into one posture.
A structured owner report — revenue and fees, forward bookings, notable guest feedback, maintenance done or queued, HOA items worth tracking, and a plain-language narrative so you understand what drove the numbers. Want to see format first? Sample owner report →
Ready to start?